You can manage suppression lists by going to Account >> Suppression Lists from the left-hand navigation menu, as depicted below.
Once you access the suppression list management page, to add a new suppression list, click the icon at the top of the page, which will load the form to define a new suppression list as follows. Note that you may click the icon next to any field for a detailed explanation as to the field's purpose.
The fields to define a suppression list are as follows:
- Suppression List Type
Indicates how the suppression file will be communicated to ReachDynamics. "Standard" represents a suppression file that you will be providing, which is what should generally be used. If you are using a third-party suppression list management provider such as Optizmo, you would select that provider from this drop-down.
- Download Info
Optional field for any special instructions related to the downloading of the suppression file. Generally this field will be left blank. However, if you use a third-party suppression list management company, the affiliate key for downloading the suppression file should be added here.
- Suppression List Name
Unique name you would like to assign to the suppression list to remember it by.
- Email Format
Specifies whether the suppression list contains raw email addresses of the users who have opted out (Text) or MD5 Hashes (MD5 Hashes) of these values. Generally this should be set to Text unless you know with certainty that your suppression list contains MD5 Hashes of the email addresses that have opted out.
Once you have set the values for these fields, simple click the button to add your suppression list. Once you add a new suppression list, the suppression list will be added to the list of existing suppression lists at the top of this page, as shown below.
To edit the suppression list, you can click the icon next to the suppression list you wish to edit. When you are done with your edits, simply click the button to save your changes.
At any time, if you need to upload an updated suppression list, you can click the icon next to the suppression list you would like to upload a new suppression list for. When doing so, you will see the following prompt.
To upload your new suppression file, click the button and navigate to the updated suppression file on your local computer. Alternatively, you may paste in the URL into the browse dialogue of where the updated suppression file can be downloaded from. The file should be a raw text file (not compressed or zipped) and contain one column of data with raw email addresses to suppress or Md5 hashes of the emails to suppress, depending on the Email Format of your suppression list. Each row in the file should contain only one record with no additional columns or headers. Optionally, prior to clicking the button, you may enter one or email addresses (one per row) in the text area to receive an email update once the uploaded file has been processed. The email sent will include details as to the number of raw records in the file, as well as the number of new records added to the suppression file.
After successfully uploading a new suppression file, you will see a message similar to this:
If any issues are detected with the suppression file uploaded, you will receive an error message similar to this:
If you receive an error similar to this, please confirm that format and layout of your suppression file meets the criteria as stated above. If it does and you are unable to resolve the issue, please don't hesitate to create a support request, so we can assist you in this matter.
Once you have created and uploaded your suppression list, this suppression list can now be used in setting up a new campaign.